Implementation
Professional implementation is for us one of the keys to success. Tricom’s implementation team offers workshops, teaching, setup etc. In collaboration with the customer the team analyzes the company’s flows and tailors the setup to suit the customer’s needs and business rules.
Consultancy
Before you invest in a new system, you should ensure that the solution covers your needs. The standard solution is sufficient in many cases, but adjustments and enhanced functionality could be relevant.
It is possible to integrate Tricommerce with many other IT systems, and we are happy to help explore what options will work for you. The aim is that the solutions are working properly and that you get the most out of the systems you already use.
We have experience with working with a diverse customer base, and on this basis we will help you plan an optimal roll-out.
Should there either be a pilot project, a transition period, or is it urgent to get the new system put into position?
Together we will find the solution that suits your organization the best.
Education
Training needs varies a lot from company to company. Some prefer to plunge into our user-friendly system, while others like to have hands-on training. If you are responsible for contracts, administration or would like to be a superuser in eg. procurement analytics, you will often need a little more introduction to the product, as the possibilities are many.
Tricom has extensive experience in providing training for users and would like to help with the education of your users.
Support
We can provide support on several levels, depending on how much your company wants to be involved in this part.
Basically, our experience is that the best solution is when our customers are responsible for parts of the support.
A support model could look like the following:
- 1st level support – performed by the customer’s superusers
- 2nd level support – performed by the customer’s administrators
- 3rd level support – performed by Tricom’s Support team
Of course we are always there to help you if any problems arise which you cannot solve on you own.